I need a CS6 Activation Reset after hard drive failure – request from 30-year plus and current CS subscriber

I've been an Adobe customer since Photoshop 1.0 and have purchased every version of Creative Suite, including both Windows and Mac licenses for the final two versions. I've been officially registered with Adobe for over 20 years.

My old laptop recently failed before I could deactivate my registered CS6 Design & Web Premium license (Windows - Mac still active). Now, when installing it on a replacement computer, Adobe tells me that both activation slots are occupied.

I'm aware that Adobe no longer supports activation resets for CS6. However, Adobe Customer Care helped me with exactly this situation once before, and I'm hoping someone might consider an exception.

I still use Adobe's current products professionally, but CS6 remains useful for occasional personal projects at home… and my Macs are all now outdated too.

I'm not asking for updates, technical support, or an additional license ... just the ability to continue using software I legitimately purchased.

After more than three decades as a loyal Adobe customer, I'd sincerely appreciate a little goodwill.

Could an Adobe employee please advise whether this request can be escalated to someone authorized to consider an exception?

Thank you!