I need a refund or to change my order

Question

I tried to cancel my monthly subscription of InDesign and get an annual one instead but I somehow got a photography package rather than InDesign. The website doesn't let you check your order before it processes it!!! Now I don't know how to contact an actual person to try to sort this out. Can someone please contact me with an email address that goes to a person? Not a contact page that goes round and round in unhelpful circles???

Kanikas · Accepted Answer

Hi Caroline,

That's really unfortunate that you were not able to get the desired plan. Please use this link for change/upgrade plan: Learn how to change your Adobe Creative Cloud plan

You may also Contact Customer Care for help and support.

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

John T Smith · Answer

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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