Participant

Answered

I need assistance installing Creative Cloud.

Forum|Forum|10 years ago
August 24, 2015
2 replies
942 views

I've been trying to install it for a little bit now. I've followed all the help options that I've come across and yet nothing seems to be working. I also tried the cleaner tool and still nothing. I follow the instructions but I keep getting the same result. "Installation error 1" Some help would be very much appreciated.

Creative Cloud

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Correct answer Kanikas

Hi ,

please refer :-

Error: "Failed to install" | Creative Cloud Desktop

or

Creative Cloud desktop failed to install. Error code: 1

Hope this Resolves your issue

Participant

Please have tech access my computer to do creative cloud install

Community Expert

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Community Manager

Correct answer

Community Manager

Hi ,

please refer :-

Error: "Failed to install" | Creative Cloud Desktop

or

Creative Cloud desktop failed to install. Error code: 1

Hope this Resolves your issue

Participant

It took me a little bit, but I finally got it. Thanks for the help!