Skip to main content
Participant
August 24, 2015
Answered

I need assistance installing Creative Cloud.

  • August 24, 2015
  • 2 replies
  • 942 views

I've been trying to install it for a little bit now. I've followed all the help options that I've come across and yet nothing seems to be working. I also tried the cleaner tool and still nothing. I follow the instructions but I keep getting the same result. "Installation error 1" Some help would be very much appreciated.

This topic has been closed for replies.
Correct answer Kanikas

Hi ,

please refer :-

Error: "Failed to install" | Creative Cloud Desktop

or

Creative Cloud desktop failed to install. Error code: 1

Hope this Resolves your issue

2 replies

Paul W R
Participant
May 6, 2023

Please have tech access my computer to do creative cloud install

 

kglad
Community Expert
Community Expert
May 6, 2023

@Paul W R 

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
August 24, 2015
LusacanAuthor
Participant
August 24, 2015

It took me a little bit, but I finally got it. Thanks for the help!