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MrNez
Participant
September 12, 2018
Answered

I need contact support via a chat session urgently. Can you help?

  • September 12, 2018
  • 2 replies
  • 551 views

I have received 4 emails about my accounts. I need to talk with an agent asap. Thanks, Steve

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    Correct answer Ned Murphy

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

    2 replies

    Ani*Adobe
    Ani*Adobe
    Inspiring
    September 12, 2018

    Hello Steve,

    I looked into your account and found that we're unable to charge the credit card on your file.  Please reach out to your credit card issuer or update new card by following few easy steps here - Change or update your credit card and billing information in your Adobe ID account

    ^Ani

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    September 12, 2018

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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