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stellan8227806
Participant
September 18, 2019
Question

I need help - cancel my Adobe account and stop an error payment

  • September 18, 2019
  • 1 reply
  • 329 views

Hello,

 

I tried so many times to contact Adobe directly, even by chat. Once they answered, then they did not answer for 2 days and never got back to me. Then the chat option simply disappeared from the Support options.

 

Now - I need to cancel my account Adobe. I do not intend to use their products anymore.

I tried a trial, which I cancelled, but obviously something went wrong since they are charging me 24 Euros every month despite my request to stop that I don´t use the product and I intended to use only the trial.

 

I discovered that they activated a 1 year charging without having me notificated in any way.

I asked for help, in vain. I would like to have my money back and cancel my name and e-mail from their records.

 

I just want all this to stop, I´m really having a disappointing and negative experience, which is not good for such a company as Adobe. 

I discovered another usesr had exactly the same problem as I did with unauthorized charging and also was left without any help from Adobe: https://community.adobe.com/t5/Get-Started/How-do-I-delete-my-Adobe-Account/td-p/9754619

 

Thank you for your help.

    This topic has been closed for replies.

    1 reply

    S
    stellan8227806Author
    Participant
    September 18, 2019

    Also, as I scanned the forum here and the answers, many people attached links to click on - but unfortunately, they don´t go anywhere, no direct contact or chat with Adobe, no possibility at all to request the account deleting. It´s just a helpless situation and I noticed many users wanted to start a class action against this non ethic behavioral, and they also owe us money they took away from us, and there is no chance to stop the billing, absurd! Knowing that I am not alone gives me the strength to shout out this problem here, asking for your help.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 18, 2019
    Stellan8227806, I am sorry to hear you are facing problems cancelling your membership. If you are unable to complete the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html then please begin a chat session with our support team at https://helpx.adobe.com/contact.html. If you are unable to establish a successful chat session, then please use a different computer, smartphone, or tablet to begin the chat session.
      S
      stellan8227806Author
      Participant
      September 19, 2019

      Hello Jeff, thank you for your reply, but unfortunately it does not work, none of the 2 solutions. The chat is not anymore active for me, strange... Once it was, now it is not. I´m taking this to the next level with PayPal Assistance. The only thing I should get is a refund for 2 months which is like 50 Euro (which was taken from my card and PayPal cannot help me in this). I don´t see why should I give these gifts to Adobe. If you know someone from the assistance... could someone get back to me? Thank you

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