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Participant
October 28, 2019
Question

I need help - Cloud will not install on Catalina

  • October 28, 2019
  • 1 reply
  • 304 views

Hi, I am using macbook Pro macOS Catalina, i am trying to install creative cloud app, but its stuck on 21.5% . any idea how to fix it??

thx

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    1 reply

    Govardhan.V
    Participating Frequently
    October 29, 2019

    Reboot Mac

    Step1)

     

    Go to Applications>Utiliites

    Ir present Trash Adobe Creative Cloud and Adobe Application Manager folders under Utilities .  [Important]

     

    Step2)

    Click on the below link and download & run Adobe Cleaner tool :

    https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    If listed remove Adobe Creative Cloud .

     

     

    Then try to install Adobe Creative Cloud application again