I NEED HELP SOLVING A STRANGE PROBLEM

Forum|Forum|1 year ago
January 7, 2025
3 replies
152 views

Hello

I am from italy and for the christmas vacations i travelled to the United States, bringing with me my Mac Pro 13", during my stay i have never opened it nor used and two days ago when i came back to Italy i noticed that in my trash i had a folder named Adobe with a subfolder named Assets with a short mp4 video that it's not mine. After that i also noticed that i have a new app (which i cannot use here in Italy) that is called Duplicate iphone. all of this is very strange and i am very afraid that my files have been taken. Do you have any tips on what to do? is there a way to find the original source of the Adobe folder?

Thank you

Creative Cloud

Shivangi_Gupta

Community Manager

Hi @Tommaso_Montenesi9885,

We appreciate you contacting us.
I can see that you have an active subscription to Adobe Creative Cloud all apps since last 6+ years. The Assets folder you are referring to could be a location where you stored your raw files for any Adobe app.

^SG

kglad

Community Expert

the adobe folder could be something that sync'd and/or something someone shared with you.

B

Ben M

Community Expert

I don't see what this has to do with Adobe other than you finding a folder with the name on it. I would perform a scan of your computer to see if you can find anything or go further if you believe your computer has been infected with something and consider restoring your system.

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