I need Help to deactivate

Forum|Forum|10 years ago
August 11, 2015
4 replies
246 views

I forgot to deactivate my copy on the old laptop, CS3 Premium and I can't activate the copy on the new laptop, any help?

Tried to contact adobe but the numbers they gave doesn't support activation on the phone and it is an automated message so no one to talk to.

Live chat option isn't available on the internet. my laptop runs Window 10.

This topic has been closed for replies.

Correct answer Megha Rawat

Hi Alaa,

Please contact support team for deactivation :

Contact Customer Care

Let us know if this helps.

Regards

Megha Rawat

Megha RawatCorrect answer

Participating Frequently

Hi Alaa,

Please contact support team for deactivation :

Contact Customer Care

Let us know if this helps.

Regards

Megha Rawat

Atul_Saini

Legend

It seems that you are not using the correct installer, your serial number is a volume license serial number which supports a specific installer. Please download the installer from licensing website.

You may check : Adobe Licensing Website | Serial numbers | Orders | Accounts

Ned Murphy

Legend

Chat is the only option for support for deactivation of old products. It will work but you may have to battle with it.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)
https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp