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Question

I need help using my CS5 products on a replacement MacBook Pro after my old computer crashed.

Forum|Forum|3 years ago
November 10, 2022
5 replies
1234 views

I was using my CS5 InDesign and Photoshop on my old MacBook Pro when the motherboard went out. Fortunately I was able to get a comparative used MacBook Pro with an older Operating System. Thankfully I was also able to remove my old hard drive which has the CS5 products on it along with El Capitan OS which works with them. I installed my old removed hard drive into a new case and restarted my replacement MacBook Pro using my old operating system (which is compatible with the CS5 products). However, though it initially worked (using the 30 day trial), now I can't get my CS5 products to to work becase I keep getting messages asking me to log in to Adobe, which I do, but then it asks me again and again in a loop and never gives me an opportunity to get into my CS5 products to enter serial numbers. Very frustrated and don't know what to do. I need to use them and do not want to go the Cloud route. Can anyone help?

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kglad

Community Expert

with no subscription, you should uninstall your cs6, clean all adobe items from your computer which should remove the subscription licensing information that's apparently on your hard drive. then reinstall your cs6 and use your serial number to activate.

1. use the uninstaller to uninstall cs6

2. clean subscription data per http://www.adobe.com/support/contact/cscleanertool.html

3. restart your computer (don't skip this)

4. reinstall cs6

5. activate with serial number

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vvprintsAuthor

Participating Frequently

Thank you. I will try that.

kglad

Community Expert

do you have an active all apps subscription?

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vvprintsAuthor

Participating Frequently

Not sure what that is, so probably No.

John Waller

Community Expert

Out of curiosity, any reason your attached screenshot shows CS6 Design Standard while your post refers to CS5?

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vvprintsAuthor

Participating Frequently

My goof. I meant CS6. For some reason Adobe is only showing the CS5 in my list of products. I have the original discs and serial numbers for the upgrade CS6 I bought.

Nancy OShea

Community Expert

If CS6 is an upgrade, you'll need your qualifying CS5 serial number too.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

[Moderator moved from Using the Community forums to Download & Install.]

Do you have your original installation disks/downloads that you received at purchase?
Do you have your product serial numbers?
Did you wipe old Adobe software from your system wiith the Adobe Cleaner tool followed by a clean re-install of CS5?
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Nancy O'Shea— Product User & Community Expert

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vvprintsAuthor

Participating Frequently

Yes, I have those somewhere in my office and can locate. Been using them forever on my old computer so hadn't needed them. No, I did not wipe old Adobe software or reinstall anything. Was hoping since I was rebooting off my actual hard drive with everything on it (system and software) that it would work.

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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vvprintsAuthor

Participating Frequently

I don't want the Creative Cloud solution. I want to use the CS software with an old OS on this computer.

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