I need help with downloading adobe

Forum|Forum|3 years ago
August 29, 2022
2 replies
176 views

every time I try to open my Adobe Cloud I can not get past the sign-in page. I can sign into the Adobe web page but I can not when I try to open it from the toolbar. I think that this is happening because I have adobe downloaded via my high school account (which was disabled). for that reason, I can not remove the old Adobe application to properly download the new program. I need to use adobe for a class I am taking now but currently, I can't.

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Peru Bob

Community Expert

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

LinSims

Community Expert

Let me move this to the Download & Install forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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