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julissamarie2
Participant
April 4, 2013
Question

I need help with my CS5 installation

  • April 4, 2013
  • 1 reply
  • 247 views

My CS5 installed normally as usual, but once it was done it was telling me that there was an error in installing, told me to restart and proceed with the installation again.

I did it twice, and now it seems to work but it gave me the same error.

I opened the program and it's telling me that,"Photoshop has encountered a problem with the display driver, and has temporarily disabled the GPU enhancements. Check the video card manufacturer's website for the latest software."

I did an update search on my computer for that specific driver and apparently it's up to date. I also read on a forum that I needed to download Adobe Driver. But, unfortunately it's saying the same thing that CS5 said after the installation, to restart and continue with the installation.

Help?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 4, 2013

if you're encountering multiple different error messages,

1. uninstall cs5,

2. run the cleaner,

3. update your video driver (go to your video card's manufacturer website),

4. restart your computer (http://www.adobe.com/support/contact/cscleanertool.html) and then

5. reinstall cs5.

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