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John_mc1
Participant
October 21, 2015
Question

I need personal help. I am getting an access denied statement when I try to download CS6 also. My Lightroom 5 is not listed. where do I go to get this resolved?

  • October 21, 2015
  • 1 reply
  • 114 views

I am trying to reinstall CS6, Lightroom, and Photoshop.  CS6 upon download tells me I don't have access rights.  I owned Lightroom 5 and it is not listed although I used it daily on my computer.  How do get support?

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 21, 2015

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Serial number and activation support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html

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