Skip to main content
blairbryngelson
blairbryngelson
Participant
July 7, 2018
Answered

I need to cancel my plan

  • July 7, 2018
  • 4 replies
  • 1517 views

Not sure why you all don't just allow me to cancel, and instead I have to jump through hoops like this but please cancel my monthly plan.

I attempted this a month ago and gave up.

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

    if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    4 replies

    J
    Julia286850827jat
    Participant
    March 3, 2023

    I'm trying to cancel my plan and Adobe keeps sending me in a sign in with a code loop over and over and over again each time I try. It's horrifically frustrating and clearly and unethically designed to prevent me from canceling -- it also won't let me remove my credit card number. I will never use this product again.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2023

    @Julia286850827jat 

     

    did you contact adobe support?

    B
    Bijal27974156q1ys
    Participant
    January 17, 2023

    i did many time to try cancle but still it is continu

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 17, 2023

    @Bijal27974156q1ys 

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    shelbyt42884471
    shelbyt42884471
    Participant
    July 7, 2018

    Yep. Me, too. The Adobe WEB site is an intentional "loop" going no where.

    Albuquerque

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 7, 2018

    see msg 1.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 7, 2018

    https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

    if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices