I need to install the Adobe Cloud in a new Laptop (Mac)

Question

Hello I already pay for an Adobe Cloud Package on yearly basis.

I need to install the Adobe Cloud to use it in a new laptop (MacBook Pro) as I can sign-off if I am not using my Imac.

When I try to download the installer I receive a message saying the Image Disk Drive is demaged and I should eject it, when I click ok nothing happens.

Please advise as I need to work on some InDesign files.

Thanks for your advise.

best,

Laura

Bani Verma · Accepted Answer

(Moving to Creative Cloud Download & Install)

Hi Laura,

Sorry that you are having trouble installing your Adobe Creative Cloud apps on your new Mac machine as it fails with an error message.

I would suggest you to try the troubleshooting shared in the following help document and see if that helps:Installing Creative Cloud on macOS 10.12 (Sierra).

Let us know if this helps.

Just Shoot Me · Answer

Google Adobe Creative Cloud Desktop App for Mac.

Find a link in the google search results to Download and install the CC DTA.

Install that and then in the CC DTA install the CC apps you have a subscription for.

Note: You can only be Signed In on 2 computer at the same time and only use one of those computers at a time. So if you want to use it on 3 different computers you will need to Sign out on one of the other 2 and then sign in on the third. You'll have to repeat that process when going back to the one computer you sign out of.

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