I need to log out from two computers - without access to these computers

Forum|Forum|9 years ago
February 12, 2017
2 replies
789 views

Hi helpful Adobe Cloud team,

I find myself in a tricky situation where I need to sign out from the two computers I used my Adobe account - without access to these computers (one was my previous office computer, other a laptop that's not working). How can I delete these computers from my account without physically signing out with those machines? Can I somehow 'freeze' my account so that the account settings are set to default?

Thank you in advance for your help!

Creative Cloud

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A

Anonymous

Can you sign in to your account? (Adobe ID and password)

If yes:

Go to "manage your subscription".

There is a section where you can see your machines and a "deactivate" button.

Fenja

H

Himanshu*Gupta

Adobe Employee

Hi marikahs,

I understand that you want to deactivate the Creative cloud on your old machines which you cant access now. I would like to inform you that this can be done and all you need to do is contact our support team and they will do it for you with an authorization from you.

Please sign in to this link, select Product and issue and click Need more help. Contact Customer Care

Regards

Himanshu Gupta