Skip to main content
Participant
September 11, 2015
Question

I need to redownload my Adobe Acrobat since my computer crashed

  • September 11, 2015
  • 2 replies
  • 995 views

I need to redownload my Adobe Acrobat since my computer crashed.

    This topic has been closed for replies.

    2 replies

    lisab29982077
    Participant
    May 4, 2022

    having issues reinstalling acrobat pro dc on my new computer after a crash. keeps telling me that we need to repurchase 

     

     

    ProDesignTools
    Community Expert
    Community Expert
    May 6, 2022

    Hi Lisa,

     

    Try deactivating and reactivating the software:

     

    https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

     

    And make sure you're signing in with the same account you used to purchase the product...

     

    You can confirm your subscription status here:

     

    https://account.adobe.com/plans