Participating Frequently

Question

I paid, but my subscription was not activated

Forum|Forum|2 years ago
August 8, 2023
2 replies
654 views

I paid for my adobe account today, but there are still trial version errors, etc. i'm running into it and I can't log in to the account. In the billing section, my payment paid today does not appear. I've also tried all the steps in the support section.

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Community Manager

Community Manager

Hello there,

We're sorry for the trouble. We checked that the subscription has been activated yesterday from our end.

Have you tried signing out and then signing back in to Creative Cloud desktop app?

Let us know.

Regards,

Shivangi

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

ZEYGU I BerkAuthor

Participating Frequently

it also still appears paid on the scanner. Unfortunately, I have tried all of these steps.

Community Expert

Community Expert

what do you mean, by "paid on the scanner"?

and why can't you log into your account? (have you tried different browsers?)