A

Anonymous

Answered

I paid for 2 subscriptions but only wanted one

5 replies
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I was charged for double downloads. I only wanted the pc version of adobe photo elements and premier student version. How can my credit card be credited?

Pattie-FCorrect answer

Legend

Mary

I'm sorry you are having difficulty. Generally if you are logged into your adobe id, you can see the chat or phone option as appropriate.

Please try this link and let me know if you are successful: I still need help.

Regards,

Pattie

S

Sylvia2386053390zu

Participant

i have Acrobat Reader DC

and Acrobat DC. I was trying to make a payment and accidently downloaded one i didnt need.

which is Reader DC. Please cancel and credit my account, Thank You.

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John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Pattie-F

Legend

Mary,

Please click on the link below to contact support on this issue:

CC_membership-account-payment-support

Pattie

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A

Anonymous

Already did that. I keep going back to the first screen.

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Pattie-FCorrect answer

Legend

Mary

I'm sorry you are having difficulty. Generally if you are logged into your adobe id, you can see the chat or phone option as appropriate.

Please try this link and let me know if you are successful: I still need help.

Regards,

Pattie

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