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A
Anonymous
June 10, 2015
Answered

I paid for 2 subscriptions but only wanted one

  • June 10, 2015
  • 2 replies
  • 651 views

I was charged for double downloads.  I only wanted the pc version of adobe photo elements and premier student version.  How can my credit card be credited?

      Correct answer Pattie-F

      Mary

      I'm sorry you are having difficulty. Generally if you are logged into your adobe id, you can see the chat or phone option as appropriate.

      Please try this link and let me know if you are successful: I still need help.

      Regards,

      Pattie

      2 replies

      S
      Sylvia2386053390zu
      Participant
      April 1, 2022

      i have Acrobat Reader DC

      and Acrobat DC. I was trying to make a payment and accidently downloaded one i didnt need. 

      which is Reader DC. Please cancel and credit my account, Thank You.

       

       

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      April 1, 2022

      This space is provided by Adobe, but it is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      Pattie-F
      Pattie-F
      Legend
      June 10, 2015

      Mary,

      Please click on the link below to contact support on this issue:

      CC_membership-account-payment-support


      Pattie

      A
      Anonymous
      June 10, 2015

      Already did that.  I keep going back to the first screen.

      Pattie-F
      Pattie-FCorrect answer
      Legend
      June 11, 2015

      Mary

      I'm sorry you are having difficulty. Generally if you are logged into your adobe id, you can see the chat or phone option as appropriate.

      Please try this link and let me know if you are successful: I still need help.

      Regards,

      Pattie

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