I paid for a yearly subscription and now it says I'm on a trial version of adobe creative cloud?????

Forum|Forum|11 years ago
April 19, 2015
2 replies
1143 views

It was working fine from march onward when I bought it but when I tried to sign in today it's saying all my products are just trial version and when i go to activate it, it asks for a serial code which wasn't give to me in my emails or anything? I have the transaction in my bank on the day that i paid for it. I've tried re installing and updating but nothing is working. What. The. Beep. This is really annoying.

This topic has been closed for replies.

C

Calin33

Participant

I'm on the same problem I'm disappointing adobe

C

Calin33

Participant

please if you could give us a video tutorial on how to solve this problem would be helpful

Govardhan.V

Participating Frequently

Calin ,

check with the Hosts file once . Let me know if there are Adobe entries present inside Hosts file .

Windows :

1)Navigate to C:\Windows\System32\drivers\etc and look for file named "hosts" inside etc folder.

2)Copy the hosts file to Desktop and open the same with notepad.

3)Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc

4)Copy and paste the Hosts file back to "Etc" folder.

Make sure to select "Replace" option when prompted.

Mac:

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it

4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc

5)Copy and paste the Hosts file back to "Etc" folder.

When asked Authenticate with Mac password.

Make sure to select "Replace" option when prompted.

Then launch CC apps which is asking for serial number and check.