I paid for Illustrator but it will not let me download the software

Forum|Forum|9 years ago
January 10, 2017
返信数 3.
974 ビュー

I paid for a visa Illustrator software but it will not let me download the software and down my payment each month what I'm doing with this problem I mean I paid for the software though until now it is not paid, they require payment site Thank you all meet me

[Edited title for clarity and moved from the forum Lounge to a support forum - Moderator]

Creative Cloud

このトピックへの返信は締め切られました。

解決に役立った回答 kglad

check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID

then, if you confirm both, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

D

David Mckay263568868qvs

Participant

how do I get out AND SIG N IN?

kglad

Community Expert

read the information at the 2nd link!

hashema85415886作成者

Participant

Yes, of course

kglad

解決！

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID

then, if you confirm both, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

kglad

Community Expert

do you have a 64bit computer that you're trying to use with ai?

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