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Participant
December 16, 2014
Answered

I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?

  • December 16, 2014
  • 2 replies
  • 433 views

I PAY MONTHLY SUBSCRIPTION FOR PHOTOSHOP CC, but today i cannot open it - says trial version has expired - what do i do to open it as I have paid my subscription for this month?

This topic has been closed for replies.
Correct answer John T Smith

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

Inspiring
January 30, 2017

According to the support team there is a "technical glitch" that suspends access to programs once you cancel auto renewal. Might be related to your problem.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 16, 2014

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html