I purchased a plan but I cannot use it.

Question

On August 16th, I purchased Adobe’s student price just in case I used my school mailbox. After the purchase, I received the email for the purchase, but my account page did not have any plan, nor did I Way to cancel. I don't know the telephone number of Adobe's after-sales service. Now a month has passed and my money has been deducted. I don't know what to do. Please help me.

Manan Joshi · Accepted Answer

Also, try the steps mentioned in the following link first
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Manan Joshi · Answer

Hello,Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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