I purchased a redemption code and redeemed it but creative cloud will only let me download free trials

I purchased a redemption code from the school that I work at (I'm staff that will be using the programs to work from home.) I followed the links provided and entered the redemption code which brought me to download the creative cloud desktop app. After I signed in I wasn't able to do anything but download free trials even though I paid for access to the entire creative suite. Any ideas on how to fix this?