Skip to main content
Participant
December 31, 2015
Answered

I purchased an older version of Photoshop Elements (4.0) - unused product in original packaging, sealed. Trying to install it on my MacBook Air but part was through installation, I get this error message: "The installation failed. The installer encou

  • December 31, 2015
  • 1 reply
  • 265 views

I purchased an older version of Photoshop Elements (4.0) - unused product in original packaging, sealed. Trying to install it on my MacBook Air but part was through installation, I get this error message: "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

    This topic has been closed for replies.
    Correct answer kglad

    then it's probably too old and incompatible.

    1 reply

    kglad
    Community Expert
    Community Expert
    December 31, 2015

    To install old programs on Mac El Capitan os x

    https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

    https://forums.adobe.com/thread/2039319

    https://forums.adobe.com/thread/1979303

    Participant
    December 31, 2015

    I changed the Mac Gatekeeper setting to "anywhere" and tried installing software again - same error message unfortunately

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 31, 2015

    then it's probably too old and incompatible.