Skip to main content
Participant
June 15, 2013
Question

I purchased Creative Cloud but can't find a download link?

  • June 15, 2013
  • 1 reply
  • 261 views

The instructions say to "Locate the order number, and click the Download link in the Downloads column"  - only, the Downloads column is blank. I did not purchase a hard copy, I'm sure of it (I would have had to provide a shipping address and I did not) so it's not that I accidentally bought a hard copy of a program. So why can't I download the program?
I only recently purchased it - about two hours ago. Do I have to wait a certain length of time before the download link shows up? (if that's the case then why isn't that stated in the instructions?)

I will attach a screenshot of the Order History page to show what I mean when I say the downloads column is blank:

Thank you!

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
June 17, 2013

Alison you have subscribed to a single app subscription for Flash Professional.  You can download your software from https://creative.adobe.com/.