I purchased elements 13 without realizing my computer needs dvd drive to install. I have a cd drive. Program is not returnable to best-buy. what can i do?

Forum|Forum|11 years ago
January 31, 2015
2 replies
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I purchased photoshop elements 13 without realizing it needs a dvd drive to be installed. I have a cd drive. What can I do?

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annaf26318023Author

Participant

Unfortunately, my cd drive is a cd drive. There is no option for dvd.

I just downloaded the trial version & installed. There was no place to enter the serial number. I spent an hour searching, all the way up to where it wanted me to purchase.

I still need help, since product is not returnable. Thanks.

John Waller

Community Expert

annaf26318023 wrote:

Unfortunately, my cd drive is a cd drive. There is no option for dvd.

How old is your computer? All modern computers have DVD/CD combo drives.

I just downloaded the trial version & installed. There was no place to enter the serial number.

Did you see these screens when you installed?

Click Install

annaf26318023Author

Participant

Hi John,

My laptop computer is 2 years old. I has only a CD. No DVD. DVD's do not fit in the CD drive.

No, I did not see those screens you mentioned. I clicked on "trial". I saw no option to setup an already purchased product.

John Waller

Community Expert

Try inserting the disc into the CD drive and see what happens.

You may find that your CD drive is really a DVD drive too.

If you still have trouble, download the trial version of the software from Adobe's website, install then enter your serial number found inside the box.

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