I purchased Illustrator for one month but when trying to run the application, it asks me to "renew the subscription". I tryed to reload illustrator two times and reloaded CreativeCloud but still it doesn't work. What else can I try? I need AI immedia

I purchased Illustrator for one month but when trying to run the application, it asks me to "renew the subscription". I tryed to reload illustrator two times and reloaded CreativeCloud but still it doesn't work. What else can I try? I need AI immediately for work