I purchased Lightroom 6 in 2018

Forum|Forum|4 years ago
November 13, 2021
1 reply
371 views

I recently changed the PC because my old one got broken.

I have installed Lightroom 6 again but I it seems I am still in trial mode (it's asking my to purchase it) and I find no option to activate the current version.

Am I doing something wrong?

This topic has been closed for replies.

kglad

Community Expert

do you have any cc apps on your computer now?

if not:

you should uninstall lr 6 using the uninstaller
uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall lr 6 and activate with your serial number

D

defaultt9kpcr0nro6tAuthor

Participant

Nothing changed, it's not even asking me for the serial number.

Could it be because me old PC crashed before I could deactivate the licence there?

I've read this has been a common issue

kglad

Community Expert

no. if that were the problem you would see an excess activation count message after entering your serial number.

the problem is you had cc on your computer at one time and it's still on your computer so you're being prompted to sign into cc to activate a lightroom subscription. but if you have no cc subscriptions, you can't activate by signing in, either.

you need to clean your computer of cc, if you want to use a perpetual license.

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