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karenl33987234
Participant
April 15, 2015
Answered

I purchased Photoshop Elements 13 at BestBuy and am trying to install it on my MacBook Pro without a disc. When I input my serial number, it tells me the number is invalid. How do I get it downloaded? I've checked the serial number and it is corre

  • April 15, 2015
  • 1 reply
  • 447 views

I purchased Photoshop Elements 13 at BestBuy and am trying to download it onto my MacBook Pro without a CD.  The redemption code provided me with a serial number, but when I input the serial number, it tells me it is invalid.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    See if the following helps:

    Error "The serial number is not valid for this product" | Creative Suite

    If you need to contact Adobe Support try using chat...

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

    1 reply

    Ani*Adobe
    Ani*Adobe
    Inspiring
    April 15, 2015

    Hi there,

    Please download a copy of installer from the page here Download Photoshop Elements products | 13, 12, 11, 10  and install the software and then enter the serial number while installation.

    Let me know how it goes.

    ^Ani

    K
    karenl33987234Author
    Participant
    April 15, 2015

    Ani,

    I have tried downloading it from that link three different times and each time it tells me the serial number is correct. Each time I have tried to uninstall whatever was on the computer (MacBook Pro) and rebooted.  The Photoshop elements icon never did disappear.   I double checked the number through the redemption code also.  What do I do now?

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    April 15, 2015

    See if the following helps:

    Error "The serial number is not valid for this product" | Creative Suite

    If you need to contact Adobe Support try using chat...

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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