Skip to main content
A
Anonymous
April 5, 2015
Question

I purchased premiere elements 13. I followed the instructions. Loged into my account. Located my order number, but can not find the order detail page to download my product

  • April 5, 2015
  • 1 reply
  • 85 views

I purchased premiere elements 13. I followed the instructions. Logged in to my account. Located mu order number but could not find the order detail page to click the download your product button. I was also asked to download the Akamai download manager which i don't understand why. Also It said that once the manager was installed the download would appear in the browser which it never did. So, I have no idea if it did download or not. Not sure what else I can try. Would love some help.

    This topic has been closed for replies.

    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    April 5, 2015

    The Akamai download manager is used to download the software you purchased.  Try the download resources below.  The second one does not use the download manager.

    PE 10, 11, 12,13 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html

    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.


    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices