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October 20, 2015
Answered

I purchased the deal on Elements and Premier Elements but the Elements will not complete and install. My order is AD018325858

  • October 20, 2015
  • 1 reply
  • 129 views

Order AD018325858  The deal was to get both Elements 14 and Premier elements .  The Premier Elments will not install and can not see the rogram to try again.  Need an adjustment or  a void in the payment.  Thanks ,

Larry

    This topic has been closed for replies.
    Correct answer Srishti Adlakha

    Hi,

    You can get in touch with our Support team.

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You can also refer these help link

    For windows: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.html

    For Mac: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-errors-freezes-install-photoshop.html


    P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.


    Regards

    Srishti A

    1 reply

    Srishti Adlakha
    Adobe Employee
    Srishti AdlakhaCorrect answer
    Adobe Employee
    October 20, 2015

    Hi,

    You can get in touch with our Support team.

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You can also refer these help link

    For windows: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.html

    For Mac: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-errors-freezes-install-photoshop.html


    P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.


    Regards

    Srishti A