I purchased the subscription in the wrong email Id and now you are getting the Trial

Question

Many month ago i didn't renewed a Creative Cloud Student and Teacher edition (one-year, prepaid) but Today i want to renewed a plan.

I buy the same plan but i fill a wrong e-mail to login.

REMOVED (wrong)

REMOVED (correct)

After that I got a 7 days free trial instead a plan that i buy.

I try to login adobe cc in my device 2 email but i can't use a full plan.

Could you please advise me what I should do?

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John T Smith · Accepted Answer

2 ideasFirst, remove every Adobe Cloud from your computerSign out of your account... Uninstall... run the Cleaner...-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html-Restart your computer... Sign in to your CORRECT account... ReinstallSecond, if the above does not workThis is an open forum, not Adobe support... click below to contact Adobe staff to helpWhile the forums are open 24/7 you may not contact Adobe support at all timesChat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIMEBe sure to remain signed in with your Adobe ID before accessing the link belowCreative Cloud support (all Creative Cloud customer service issues) https://helpx.adobe.com/contact/support.html

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