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carolinec19511978
carolinec19511978
Participant
January 7, 2016
Answered

I reactivated my membership, but when I downloaded Creative Cloud the apps were launching as 30 day trials even though I have payed?

  • January 7, 2016
  • 1 reply
  • 204 views

I reactivated my membership a few days ago, but when I downloaded Creative Cloud the apps were launching as 30 day trials even though I have payed? I have signed out and in again, uninstalled and reinstalled, cleared my browser history and cache, tried all of the suggestions online but nothing is working. Unsure of what to do as I really need these programmes and do not want to pay again.

Thanks

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Correct answer Kanikas

Hi,

First, sign out and then back in to Creative Cloud, using the same adobe id used to pay for your subscription,

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Then, if you launch any CC 2015 product and the pop up still shows a Trial message window, please see this link for resolution:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

1 reply

Kanikas
KanikasCorrect answer
Legend
January 7, 2016

Hi,

First, sign out and then back in to Creative Cloud, using the same adobe id used to pay for your subscription,

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Then, if you launch any CC 2015 product and the pop up still shows a Trial message window, please see this link for resolution:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

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