Skip to main content
October 23, 2014
Question

I receive an invalid user name message in Creative Suite 2

  • October 23, 2014
  • 1 reply
  • 506 views

Jeff,

I own CS2 and have had it on my Windows 7 computer until the computer crashed last week.  I bought a new computer and it has Windows 8.  I went to install my CS2 cds and it doesn't work.  I read this thread and installed the software via the install links through my Adobe username, but Photoshop and InDesign are not working. 

  • When I open Photoshop, I get the same "Your Photoshop username, organization, or serial number is missing or invalid. The application cannot continue and must now exit."  I went to the link you gave on 3/28/14 above, but it refers to VCOM Fix-It Utilities 6 or SystemSuite 6.  I have neither installed on my machine.
  • When I open InDesign it asks me for my serial number.  I entered the number given with the CS2 download, but it doesn't work.  It says "The serial number you provided is not valid. Please check your serial number and re-enter it."

I have tried to remove and reinstall several times.  Please HELP!

Thank you,

Kim

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Legend
    October 23, 2014

    Branching this to a separate discussion.

    Kim you are welcome to try the steps listed in Invalid user name, organization, or serial number error | Production Studio applications (Windows).

    October 23, 2014

    Thanks for the quick response Jeff, but as I mentioned above, but it refers to VCOM Fix-It Utilities 6 or SystemSuite 6.  I have neither installed on my machine.  What do I do now?

    Jeffrey_A_Wright
    Legend
    October 23, 2014

    There have been some reports of individuals installing to a custom directory and experiencing a different result.  You may also want to consider compatibility mode or utilizing an operating system designed to run with Creative Suite 2.