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Participant
August 5, 2013
Answered

I receive the following message

  • August 5, 2013
  • 1 reply
  • 725 views

"We've encounter the following issues: Creative Cloud desktop failed to install." What is my issue please? I have a i3 intel, 4 gb memory and plenty of drive space.

This topic has been closed for replies.
Correct answer KRupani

Hi Danny6876,

You can rename the OOBE folder and then install 'Adobe creative cloud' it should work.

Location of OOBE folder

In Windows

C:\Program Files (x86)\Common Files\Adobe\OOBE

and

C:\Users\[User Name]\AppData\Local\Adobe\OOBE

In Mac

Macintosh Hd --->Computer --->Library ----> Application support ---> Adobe ----> OOBE

Rename OOBE to OOBE.old, then open www.creative.adobe.com and login with your Adobe Id on which you have the subscription.

Under the tab 'Download Center' you will find an application 'Adobe Creative Cloud'

install that app in your machine and then you will be able to install all the creative cloud applications.

Thanks

Kapil

1 reply

KRupani
Adobe Employee
KRupaniCorrect answer
Adobe Employee
August 5, 2013

Hi Danny6876,

You can rename the OOBE folder and then install 'Adobe creative cloud' it should work.

Location of OOBE folder

In Windows

C:\Program Files (x86)\Common Files\Adobe\OOBE

and

C:\Users\[User Name]\AppData\Local\Adobe\OOBE

In Mac

Macintosh Hd --->Computer --->Library ----> Application support ---> Adobe ----> OOBE

Rename OOBE to OOBE.old, then open www.creative.adobe.com and login with your Adobe Id on which you have the subscription.

Under the tab 'Download Center' you will find an application 'Adobe Creative Cloud'

install that app in your machine and then you will be able to install all the creative cloud applications.

Thanks

Kapil

kaitlinf37294414
Participant
March 9, 2016

Any other options if this doesn't work?