I recently had the hard drive on my iMac replaced

Question

Now, when I try to access Lightroom 6.0, I find I am in the 30 day trial period.  When I enter my product code, it does not work.  I verified the code on line at Adobe.com in my personal info.  Everything was fine until I had the hard drive replaced.  Is this what is stopping me?

Phil711 · Accepted Answer

Correct ThanksI will leave Hosts.old as it is for now -- unless I should delete it or change it back.

Akash Sharma · Answer

In case it is not signing in successfully please try the following:

I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

Windows:

In windows 7 navigate to following location:

/windows/system32/drivers/etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CC

On Windows XP navigate to following location:

\windows\system32\drivers\etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CC

Mac:

1. Please click on "Go" and navigate to /private/etc

2. Open "hosts" file and check out for any entries for Adobe.com

3. Remove the entries and save the file

4. try again launching any product from CC

You can refer :

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

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