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adams16402450
adams16402450
Participant
August 5, 2015
Answered

I registered my CS6 product key in illustrator and it work, but the product didn't appear on my account's Product page.

  • August 5, 2015
  • 2 replies
  • 640 views

When I insert my serial into a "Register older product", it says, that "This serial number has been already registered".

How can I register my product on my account?

    Correct answer Sheena Kaul

    The link has the last question answered.

    "We detected that the serial number for this product has already been registered. Serial numbers typically can only be registered one time; however, you can still send your information and opt-in for Adobe communications to stay connected and receive timely notifications on product upgrades, training and events. To provide your information thought the registration screen within your product, choose Help>Registration from the menu toolbar at any time."

    2 replies

    I
    ianie
    Participant
    March 8, 2025

    My computer died a few months ago, and I took it to the Geek Squad. They had to replace the motherboard, so now when I try to use the software, it comes up with a trial screen.

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 8, 2025

    your computer is recognized by asdobe as a different computer.  ie, you need to activate (help > activate) your cs6.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    August 5, 2015

    Hi Adam,

    Please see: Adobe product registration FAQ

    Regards,

    Sheena

    adams16402450
    adams16402450Author
    Participant
    August 5, 2015

    Hi Sheena!

    Unfortunately i don't see a clue at this FAQ page..

    Anyone has an idea?

    Cheers, Adam

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    August 5, 2015

    The link has the last question answered.

    "We detected that the serial number for this product has already been registered. Serial numbers typically can only be registered one time; however, you can still send your information and opt-in for Adobe communications to stay connected and receive timely notifications on product upgrades, training and events. To provide your information thought the registration screen within your product, choose Help>Registration from the menu toolbar at any time."

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