I showed up on my bank account, but not on my plan

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I recently bought the entire creative cloud library using my student discount, however, things seemed fine until found out that I was using the trail for adobe photoshop, not the one from my purchase, and yes I am using the same account, I have the bank statement to prove I have purchased it, but for some reason my account does not show that I have the plan, what should I do?

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Nancy OShea

Community Expert

When you log-in to your Adobe account at the link below and click on Plan Details, can you confirm that your Student subscription is activated yet?

Adobe Account

I ask because students must produce some proof of school enrollment. See link below under Eligibility.

Adobe Creative Cloud Education FAQ

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Iron-Ninja2000Author

Participant

I understand this is a public forum, however the adobe support line is closed until Monday, and I thought maybe someone here could help me with my problem as the support site also says to come here.

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