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BartvanLeeuwen
Participant
July 25, 2015
Answered

I start on the website where I bought Adobe After Effects. Then I pressed "download" but the site that you get put on says (Translated to English):There are problems, try later. Make contact with the Customer Support if the problem keept happening."

  • July 25, 2015
  • 2 replies
  • 242 views

I start on the website where I bought Adobe After Effects. Then I pressed "download" but the site that you get put on says (Translated to English):There are problems, try later. Make contact with the Customer Support if the problem keept happening." So here I am, I really hope someone knows the answer....

Thanks,

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Are you referring to CC version After Effects??

    If yes , you need to download and install Adobe Creative Cloud app using whiuch you can install After Effects CC .

    Windows :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    Mac :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

    Reference :

    Download and install Adobe Creative Cloud apps

    2 replies

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    July 25, 2015

    Are you referring to CC version After Effects??

    If yes , you need to download and install Adobe Creative Cloud app using whiuch you can install After Effects CC .

    Windows :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    Mac :

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

    Reference :

    Download and install Adobe Creative Cloud apps

    B
    BartvanLeeuwenAuthor
    Participant
    July 25, 2015

    Thanks for the answer.

    Only I see a lot of programs at "Apps", but no "After Effects"

    Do I need to log-in somewhere or something?

    Ned Murphy
    Ned Murphy
    Legend
    July 25, 2015

    If your machine does not meet the system requirements for the application then it will not be offered in the Cloud app.

    After Effects - http://helpx.adobe.com/after-effects/system-requirements.html

    Creative Cloud/All Apps - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Ned Murphy
    Ned Murphy
    Legend
    July 25, 2015

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

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