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I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

Forum|Forum|14 years ago
May 11, 2012
10 replies
46374 views

I just subscribed to Creative Cloud. I downloaded a bunch of apps. Tried them all out. All was well.

But then I opened After Effects CS6 and it was telling me that I was in a Trial mode. Huh??

I then opened Adobe Illustrator CS6 and it's the same thing. What's going on?

The only thing I can think of is: I logged into my office computer (I did this at home so far) and downloaded from there as well.

Is it because I was signed in on my work machine that now my home machine is suddenly in trial mode?

I didn't have any of the applications opened in more than one place.

What's going on?

Creative Cloud

This topic has been closed for replies.

Correct answer Gautham_K

Hi All,

What operating system are you using?

I would recommend trying the steps mentioned below:

1. Launch the application which says you are in trial mode.

2. On the Creative Cloud application trial screen, click on "License this Software".

3. Sign in with your Adobe ID associated with your Creative Cloud membership.

Please reply to this thread if the issue persists.

Thanks

Caerius_VFM

Participant

I click the license this software and this window pops up and then closes and opens again.... in the adobe cc it still shows premiere as trial... help pls?

A

ahisap31589956

Participant

Could you fix tit? I have the exact same problem. It just keeps popping up even though I already validated the license.

Jeffrey_A_Wright

Legend

Ahisap31589956 I would recommend utilizing the Host File fix option available in the CC Cleaner Tool. You can download the tool at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems . For additional details I would recommend reviewing Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications which has had several updates since this discussion was originally started.

A

amandar72305175

Participant

So I have the same issue now in 2015.. how is this possible? I really need my software and have been an adobe costumer for 2 years now.

It keeps asking me for a licencecode and that I'm in trailversion even though I already paid my money to you..

The only fix you recommended is that i share my computerscreen with you?! Why would I allow you to be able to get in my computer .. I think that invades my privacy a LOT

Hope you can help, already tried 'buy your licence now' button but isnt working...

Vectorveen

Participant

Problem 100% solved! It was the language.

Jeffrey_A_Wright

Legend

Interesting so if you switch back to German or another language does it then put you back in trial mode?

E

excited_body15A9

Participating Frequently

Jeff A Wright wrote:
Interesting so if you switch back to German or another language does it then put you back in trial mode?

Yes, it does.

I

iamxande

Participant

I found the problem!!!

It is an UX issue. When you download from the manager, the "DMG" mounts on your desktop and we are clicking on it (like usual) and clicking on the installer. That is the issue. Don't do that. Pay attention to the application manager, and you will noticed the "downloading..." changing to "installing...". Just wait and withing 5 to 10 seconds you will see the progress bar filling in blue.

Definatelly a flawd user experience taking in consideration how we were used to do it before, but it works. The application Manager will download and install it all for you. It is at least true to the first call to action "install" in first place.

I

iamxande

Participant

At the end you will see: "Installation Complete - Launch App" and boom!

Jeffrey_A_Wright

Legend

Interesting Iamxande were you previously launching the application prior to the installation being complete? Did you have the trials installed previously?

S

Samm Dewaele

Participant

Hey here the same problem,

I subscribed to the Cloud.

Download the programms and then he tells me to login with my AdobeID.

And then I have to enter a serial.

Also I already have the adobe creative suite CS5. All of my products are registrated and when I get the Invoice I see that I have to pay the full price.

L

lleevi

Participating Frequently

Anyone have a solution?

C

Chris CB

Participant

OK... I think I've found the problem... I've not been patient enought ... I've received a mail from adobe telling me that the cloud was now opened and since then, Photoshop was not in trial mode anymore.

E

excited_body15A9

Participating Frequently

I've received the activation mail and just tried installing Photshop on my Windows netbook. Same problem.

P

pushingpandas.io

Known Participant

me too

C

Chris CB

Participant

Same for me here. MacOsx 10.7.4. When I launch Photoshop and ask for licensing it, AAM ask for a licence key. I've try to remove all the old adobe products I have with "AdobeCreativeSuiteCleanerTool" and CleanMyMac, reboot and reinstall AAM and Photoshop CS6... Unfortunately I still have the problem.

N

nielheesakkers-3E0oUt

Participating Frequently

I think I have found a solution.

Resetting the HOST file with this applescript:

display dialog "Warning!! You are about to change your HOSTS file back to factory default. Click OK if you want to proceed and click Cancel if you want to abort now."

if (button returned of the result) as text is "OK" then

do shell script "echo \"##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost\" > /etc/hosts" with administrator privileges

else

quit

end if

Worked for me!

Jeffrey_A_Wright

Legend

Interesting Neilheesakkers these steps are similar to what was described in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. For those of you who have tried the steps listed by Gautham:

1. Launch the application which says you are in trial mode.

2. On the Creative Cloud application trial screen, click on "License this Software".

3. Sign in with your Adobe ID associated with your Creative Cloud membership.

Please also try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

O

oraparicio_maromina

Participant

OK, i have the same problem, i suscribed for complete year creative cloud, i downloaded some applications, everything ok, but after a while the apps start asking me for serial number because apparently i was using a trial version, but i never got a serial number while i was buying my subscription i didn't get an adobe email with it neither... so i logged in to my adobe account at adobe.com to review my purchase and to get my serial number and THERE IS NO PURCHASE!!! Adobe website dont have my subscription registered in my order history but they charged my credit card for my subscription!!!... oh and i just got 10GB for file storage... i thought adobe offer 20GB!?!?!?!?!?

Is this just a temporary issue or i just dont get my subscription and/or serial numbers even if i already paid for it?!?!?!?!?!

Help please!!!

Macbook Pro Core i7 / OS X Lion

P

pushingpandas.io

Known Participant

Iam still getting nagscreen to enter serial code and when I click on the NO YOUR ADOBE ID to re-enter and login iam getting "NO CONNECTION TO THE INTERNET" but my connection is fine ...

E

excited_body15A9

Participating Frequently

Same problem here. My Creative Cloud account itself seems to be working just fine, since I can access Business Catalyst, Typekit etc., but whenever I'm trying to activate a CS6 app, it asks me for a serial number.

I did uninstall the Photoshop CS6 beta and some CS5.5 trial versions beforehand, so those shouldn't cause any problems.

I'm on an early 2009 iMac with OSX Lion and have a German education account.