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rstanleyb
rstanleyb
Participant
April 3, 2016
Answered

I transferred my Adobe Acrobat XI Pro from an old computer to my new Laptop, I have my SN. What do I do?

  • April 3, 2016
  • 1 reply
  • 910 views

I get a message saying I have licensing problems.  I restarted but still get the message.  I have my SN.  What do I do now?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Adobe programs need to be installed using installation files, they cannot be transferred between machines.

    Uninstall then use the cleaner tool before downloading and installing the program.

    Adobe Reader and Acrobat Cleaner Tool

    The cleaner removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall

    http://labs.adobe.com/downloads/acrobatcleaner.html

    Download and Installation Help -

    https://helpx.adobe.com/download-install.html

    Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    April 4, 2016

    Adobe programs need to be installed using installation files, they cannot be transferred between machines.

    Uninstall then use the cleaner tool before downloading and installing the program.

    Adobe Reader and Acrobat Cleaner Tool

    The cleaner removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall

    http://labs.adobe.com/downloads/acrobatcleaner.html

    Download and Installation Help -

    https://helpx.adobe.com/download-install.html

    Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    rstanleyb
    rstanleybAuthor
    Participant
    April 4, 2016

    Ned,

    After much teeth gnashing  I finally got your email and followed the above steps.  My Acrobat XI  Pro is now working properly as is Acrobat Reader XI.  Thanks very much for your guidance.  I got into trouble  trusting PC Mover to handle the transfer from my old computer to my new HP laptop.

    I used the PC Mover help and HP help to try and solve my dilemma, but they didn't have the knowledge that you have.  Perhaps Adobe could enlighten these other support resources to help others in my position to get the help they need more directly.  Or,more simply, provide direct guidance through the web without requiring entry to a an Adobe forum.

    Thanks, Bob

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