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pchaplo
Participant
November 25, 2014
Question

I uninstalled PS CS6 (non-cloud upgrade) WinXP SP3 then downloaded and reinstall failed during SetUp.exe

  • November 25, 2014
  • 1 reply
  • 330 views

Review: I purchased non-CC upgrade from PS CS5>CS6 today at Adobe.com, downloaded and installed, seemed to work, but had problems after attempting ACR update that led to PS errors, so I uninstalled PS CS6 via control panel>remove>Adobe uninstaller. When I tried to reuse SetUp.exe or re-extract PS CS6 install files; all failed. Contacted support chat they said-download again that will work. That failed, too. Please advise on how to re-install PS CS6 upgrade on same machine where I removed it just hours before. OS: Win XP SP3
Thanks, Paul

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 25, 2014

make sure it's uninstalled and then run the cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

then reinstall.

finally, update manually:  http://www.adobe.com/downloads/updates/

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pchaploAuthor
Participant
November 25, 2014

Kglad,

Thanks for your helpful reply. I ran the cleaner, checked the log (ok), then ran installer. The installer ran (1 am) and after a brief celebration I looked and PS CS6 was not visible. It did not completely install and no PS CS6 icons were visible--I should have know something was wrong when it did not ask for serial number. I did System Restore, and just ran the CC Cleaner again (targeting PS CS6, since I believe that I need to leave the PS CS5 on the computer for the upgrade to work. Is there anything else that I may need to do to reinstall successfully? I think that the ACR I tried to install caused a problem -- can I target ACR for cleaning / removal further? I have valid serial numbers: loaded PS CS5 from box upgrade yesterday and then bought PS CS6 upgrade also yesterday. Thank you for your good ideas! Paul

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pchaploAuthor
Participant
November 25, 2014

I did uninstall, used the cleaner (and checked cleaner  log - all good), re-downloaded PS CS6 upgrade (non-CC), extracted the files and executed the install file. This is what happened: the Installer immediately failed and the message said this:

We've encountered the following issues

Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

http://www.adobe.com/support/loganalyzer/  [link says: "The Adobe Support Advisor has been discontinued"

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