I use Photoshop Elements 2024 and my laptop crashed so I bought a new one and loaded PE - but it tells me I must deactivate one copy ( I use it on my desktop PC also).

Jeff,

Thanks for the quick reply -- and of course, the problem is that the crashed laptop was unusable and was taken to be recycled - I did take out the SDD, though, and was lucky enough to be able to recover docs and photos with some help. It doesn’t make sense to me that Adobe hasn’t an easy way to deactivate a device in this situation.

Thank you for posting, DJFH.

I am sorry you had to deal with a hard drive failure. Did you have a clone of the drive or any recovery ability for the lost data, DJFH?

You can find information on how to manage the activations for Photoshop Elements 2014 at https://adobe.ly/4fufvh3. You will need to deactivate the installation on a previous device to reclaim an activation.

I understand you may not have installed the software on a different computer, DJFH, but were any other changes made to the computer since the installation? Major system configuration changes or misconfigured security software can cause non-subscription software titles to require an additional activation on the same device. This is more of an explanation, DJFH. The only solution will be to deactivate it on the previous computer.

Is the previous drive usable enough to complete the deactivation request, DJFH? ^JW