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charlesd94326461
charlesd94326461
Participant
May 12, 2020
Answered

I've been billed but didn't order this product

  • May 12, 2020
  • 3 replies
  • 1364 views

I've been billed for this product 119.21 and never ordered it or asked for a trial. I need someone to call me or get in touch urgently.

I can't find any record of a payment being authorised or an alert that a payment was about to be made.

I'm deeply unamused especially at this difficult time - of course its impossible seemingly to get in touch with anyone but a virtual robot.

Please email me on how you are going to refund this amount with immediate effect.

      This topic has been closed for replies.
      Correct answer Nancy OShea

      This is a product user-to-user forum, not Adobe support.

       

      Are you certain a family member with access to your accounts has not ordered an Adobe Plan? 

      Please log-in to your account below.
      https://account.adobe.com/plans
      If you still need help, scroll down to Support on the same page and click on Contact Adobe.

       

      If your account shows nothing was ordered, your card may have been compromised. 

      Contact your bank to dispute the charges.

       

      3 replies

      S
      Sindey23140653qfw7
      Participant
      February 13, 2022

      Hi, I never ordered this. Why are you guys taking money out of my account????, I want that money out back into my account.. I don't even know what your all about. And I don't want to know.. But I do know this!!!. I WANT YOU GUYS TO PUT BACK MY MONEY, AND HOW DID YOU GET MY PRIVATE INFO?????

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      February 13, 2022
      quote

      . I WANT YOU GUYS TO PUT BACK MY MONEY, AND HOW DID YOU GET MY PRIVATE INFO?????


      By @Sindey23140653qfw7

       

      We are not Adobe.  This is a user to user forum.  You need to contact Adobe Support as was given in earlier posts on this thread.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      May 12, 2020

      This is a product user-to-user forum, not Adobe support.

       

      Are you certain a family member with access to your accounts has not ordered an Adobe Plan? 

      Please log-in to your account below.
      https://account.adobe.com/plans
      If you still need help, scroll down to Support on the same page and click on Contact Adobe.

       

      If your account shows nothing was ordered, your card may have been compromised. 

      Contact your bank to dispute the charges.

       

      Nancy O'Shea— Product User & Community Expert
        S
        Sindey23140653qfw7
        Participant
        February 13, 2022

        Hi, I never ordered this. Why are you guys taking money out of my account????, I want that money out back into my account.. I don't even know what your all about. And I don't want to know.. But I do know this!!!. I WANT YOU GUYS TO PUT BACK MY MONEY, AND HOW DID YOU GET MY MY PRIVATE INFO????

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        May 12, 2020

        Adobe does not use email, and will not call you

         

        This is a public forum, not the link to Adobe support
        -other users here can't help with an account problem
        Be sure to remain signed in with your Adobe ID before accessing the link below
        -you must also allow 'cookies' in your web browser for this to work
        https://helpx.adobe.com/contact/support.html
        -click the chat icon at the bottom right of the page to open a chat session
        -the chat icon looks like '3 dots inside a circle' at the lower right
        -type AGENT into the chat window to connect directly to a person rather than the AI
        Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
        .
        Also: beware of answering anyone who sends you a private message
        -click for more information about scammers https://tinyurl.com/10791730

         

        You may need to contact your bank and dispute the charge

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