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I
irateUSER
Participant
October 21, 2014
Question

I've downloaded the wrong platform. Can't get to registration page to start return process.

  • October 21, 2014
  • 1 reply
  • 134 views

I've downloaded the wrong platform. I need to register the product to change this, but all I get when I click on the register link is a runtime error for a java applet. How do I exchange my product? I can't get any support. It's as if Adobe doesn't care watsoever about its customers. I'm a 20 year user of their products. Frankly appalled by their standards of service.

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    October 21, 2014

    Please see Return, cancel, or exchange an Adobe order -

    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

    I
    irateUSERAuthor
    Participant
    October 21, 2014

    I'm trying to follow those Ned. I've managed to register the product using another browser. But the next step is to deactivate the product. I can't deactivate because I've n ever downloaded the product. It's Windows and I'm on a Mac.

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