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sashah40007871
Participant
March 24, 2015
Question

I've downloaded the wrong version as I thought I had a previous subscribed product. How do I change it to the full product without paying twice?

  • March 24, 2015
  • 1 reply
  • 130 views

I've downloaded the upgrade instead of the full version of Acrobat XI Pro. i thought my previous version just needed to be upgraded but it obviously doesn't have a serial number. How can I download an upgraded version without paying the full price as I've already paid for the upgrade?

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    March 24, 2015

    Your explanation is a bit confusing.  If you purchased an upgrade then you need to have purchased a previous version from which you are upgrading.  If you purchased an upgrade without having a previous version then you need to return/cancel that order and purchase the full version at the full version price.

    In terms of the software itself, the full version and the upgrade version are the same file.  The serial number you acquire from your purchase dictates whether a version is processed as a full version or an upgrade version.

    S
    sashah40007871Author
    Participant
    March 24, 2015

    That's my issue as I have thought I had another version but it must be a free version downloaded already. So I purchased the wrong one. I want to change it but my credit card has already been charged and I can't find where I can get a refund so I can change my order otherwise I paying for part of it twice.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 24, 2015

    Return, cancel, or exchange an Adobe order

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