Skip to main content
K
kraggee
Participant
September 28, 2019
Question

I want to be able to talk to someone at Adobe.

  • September 28, 2019
  • 3 replies
  • 237 views

When I click the link I just get sent to a website where there are how-to's. I want to be able to talk to someone at Adobe. My problem is that it is 1 month until my annual plan renews and 12 months have been paid, but I just can't seem to cancel my plan so that it doesn't renew. Because I can't even see the "cancel" option.

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 28, 2019

    I have branched this to a new discussion for you.    Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.

    How to cancel your trial or subscription

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you still need help,

    1. Log-in with your Adobe ID and password at the link below.
      https://helpx.adobe.com/contact.html
    2. Click the Chat bot icon (lower right) and type AGENT followed by Enter key. 
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 28, 2019
    No. This is a public user-to-user forum. We cannot help you with billing issues.
    Nancy O'Shea— Product User & Community Expert
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices