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I WANT TO CANCEL MY SUBSCRIPTION BUT CANNOT UNDERSTAND YOUR ONLINE INSTRUCTIONS AS TO HOW TO DO THIS

Forum|Forum|11 years ago
May 18, 2015
2 replies
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HOW DO I CANCEL MY SUBSCRIPTION- YOUR INSTRUCTIONS ARE VERY UNCLEAR?

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Correct answer kglad

Cancel your membership or subscription | Creative Cloud

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Hi Sally,

You will need to contact the support through call/chat for the cancellation request.

Please sign in with your Adobe ID to adobe.com and then access the link below to reach the support:

Contact Customer Care

Regards,

Sheena

sallyn95412819Author

Participant

I have tried doing this but it takes me round in circles. Can I write to the Irish office to cancel my subscription instead as this seems the only alternative

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Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership

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Cancel your membership or subscription | Creative Cloud