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brandy88
brandy88
Participant
June 19, 2015
Answered

I want to cancel my subscription/membership

I want to cancel my subscription and the process is ridiculous! Keeps taking me round in circles without letting me cancel! I just want it cancelled ASAP! Why do Adobe make it so difficult?!

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      Ned Murphy
      Ned MurphyCorrect answer
      Legend
      June 19, 2015

      Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

      How to cancel a Creative Cloud membership


      For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

      https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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      4 replies

      Nuria28503511avvy
      Participant
      February 20, 2023

      Impossible to cancel, I never wanted a subscription, it's crazy! and I do not want the program too! 

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      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 20, 2023

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      - or Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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      Ned Murphy
      Ned MurphyCorrect answer
      Legend
      June 19, 2015

      Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

      How to cancel a Creative Cloud membership


      For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

      https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

      Translate
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