I want to cancel the Adobe preliere Pro plan (1 year membership, prepayment)

Question

I want to cancel the Adobe preliere Pro plan (1 year membership, prepayment) for which I paid 22 days ago. How can I get a refund and cancel the plan please?..

Actuallly I bought that for my video creation before, but I experienced some lags and preview problem since my laptop system doesn't fir in Premiere Pro. So I'm thinking about buying After effect program instead.

If refund is not possible, I would like to cancel the annual payment from next month.

I'm a student, and I'm in a situation where I can't make money because of Corona. So I can't even pay a penalty.

Please let me stop making annual payments for me.

John T Smith · Answer

You may be past the refund time

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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